The General Services Administration forecasts a modest improvement in its financial picture in fiscal 2007, citing a small increase in multiple-award schedule contract sales so far this year. But GSA officials who addressed a group of industry and government officials earlier this month said the agency must fix its customer care problems before it sees dramatic improvements in the financial bottom line.“We have been studying our bellybutton,” said Paul McDermott, assistant regional administrator of GSA’s National Capital Region.
Read rest of the story: FCW.com News - GSA forecasts modest increase in sales amid soul-searching
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