GSA seeks all-purpose customer service support

Citizens must be able to easily contact the government, so to help them do that, the General Services Administration wants contractors to handle the different avenues of its customer services program.

GSA issued a request for proposals in February for its USA Services e-government initiative. It wants to offer quality information service centers for agencies to better meet citizens’ immediate needs. The contract requires vendors to handle a wide range of services via multiple communications channels, such as telephone, e-mail and postal mail, according to a Federal Business Opportunities notice from February.

GSA intends to offer the services for less than it would cost agencies to handle them themselves, the notice states

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