GSA ponders fate of assisted services

The General Services Administration is debating whether to pull the plug on its assisted acquisition services after an internal study revealed concerns about the services’ future.

Mary Davie, Federal Acquisition Services’ assistant commissioner for the Office of Assisted Acquisition Services, said the study proves that changes are necessary.

“We have recently completed the study of who’s delivering assisted services in FAS and are beginning to discuss how to proceed,” Davie said. “The entire FAS central office and regional leadership have been briefed and agree that we need to make some changes to better serve our customers.”

Officials have said publicly they expect GSA to lose $46 million this year on the agency’s assisted-services business, based on $3.7 billion in revenue. GSA keeps only a small percentage of that revenue as service fees. Industry experts and officials say actual losses this year could reach $70 million.

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