GSA: We’re focusing on assisted services

ORLANDO, Fla. — Senior officials at the General Services Administration say they have a four-step plan to pull the agency’s assisted acquisition services business out of debt by fiscal 2008. Officials say they are determined to change the way the program works by getting to know customers better.

The Federal Acquisition Service expects its assisted acquisition services business to lose as much as $60 million this fiscal year based on expected revenue of $3.7 billion. GSA charges fees of about 4 percent on that revenue.

The service’s business has slipped since fiscal 2004.

Officials said those losses have hurt the agency.

“We cannot sustain these types of losses year after year,” said Ed O’Hare, FAS’ assistant commissioner in the Office of Strategic Business Planning and Process Improvement. “We must do something about this.”

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